Updated 2-16-2021
CLINIC HOURS OF OPERATION ARE BACK TO NORMAL
CLINIC UPDATES
Since we are feeling safe and healthy here at EVOLVEwithin, we are now offering both in-office appointments as well as telehealth (video or phone sessions). We are taking precautions to best protect the health of our staff and our clients including social distancing precautions during and between sessions. We are asking all clients to wash their hands or use hand sanitizer upon arrival and to wear face masks during sessions. Below you will find some frequently asked questions:
If I choose to do telehealth (video or phone sessions) now, will in-office sessions be available to me in the future?
Yes.
If I choose to do in-office sessions now, will telehealth sessions be available to me in the future?
Yes.
How do I connect to a telehealth appointment with my therapist at EVOLVEwithin?
How do I know if I am qualified to be in-office?
There will be some exceptions to the encouragement to do telehealth appointments. For example, if your clinician determines any of the following are applicable, you may be given permission to attend sessions in-office:
How can I best protect my own health records/confidentiality at home/away from the office?
What is your cancellation policy during COVID-19?
Per our Informed Consent, every second (or every other) "late-cancel" (canceled within 24 hours) or "no-show" will be charged your normal session fee. However, if the reason for your late-cancel/no-show for your appointment is due to being sick, your therapist may allow a pass or same-week rescheduling pending availability.
I have insurance. How does that work if you do not take insurance directly?
While we are not in-network with insurance companies, we do offer out-of-network reimbursement. Some of our clients choose to use out-of-network reimbursement options to help pay for their appointments. It is your insurance company's choice whether or not they will reimburse your telehealth sessions. Make sure to contact them directly for the most accurate information.
What are your In-Office Requirements during the COVID-19 Pandemic?
If you have any comments, questions, or concerns please do not hesitate to contact Miche'l Moore, Clinic Director and Owner, at 262-649-3297.
Thank You!
Your EVOLVEwithin Team
If I choose to do telehealth (video or phone sessions) now, will in-office sessions be available to me in the future?
Yes.
If I choose to do in-office sessions now, will telehealth sessions be available to me in the future?
Yes.
How do I connect to a telehealth appointment with my therapist at EVOLVEwithin?
- You can use any device that allows for video chats: smart phone, computer, laptop, iPad, etc.
- You will be given a link for your appointments through one of the following platforms:
- Doxy.me
- You are given your unique login link for Doxy.me in your Telehealth Permission Form (via your TheraNest Client Portal). You then wait in the virtual "waiting room" until your therapist invites you into your scheduled appointment.
- TheraNest
- If Doxy.me is not working properly, the backup software we will be using is TheraNest. You will be sent a specific link unique to each session. It will be sent to you via your TheraNest Client Portal.
- Phone Call
- If your therapist feels that progress can still be accomplished via phone sessions, this option is available.
- Doxy.me
How do I know if I am qualified to be in-office?
There will be some exceptions to the encouragement to do telehealth appointments. For example, if your clinician determines any of the following are applicable, you may be given permission to attend sessions in-office:
- A client has an unhealthy or abusive home-life
- A client is currently struggling with suicidality
- A parent-client is unable to keep their children out of their space during sessions
- A client is on the spectrum for Autism and requests in-office sessions
- If you feel you would prefer in-office sessions for any reason not mentioned above, please contact us directly to make a request and our clinic director will make the final decision
How can I best protect my own health records/confidentiality at home/away from the office?
- Your therapist and yourself are using a HIPAA-compliant software (Both Doxy.me and TheraNest are HIPAA-compliant)
- Find a space that is closed and away from others (a bedroom/car/basement/back office/garage/etc.)
- Use white noise on the opposite side of the door (not in the same room as you), using something such as a fan or a radio
- Wear headphones during your appointments
- Communicate with your family/loved ones that you need privacy for a set amount of time; they do not need to know why
- If you have a family member/loved one who may enter your space and you wish for session to pause or end, please create a code-word/phrase/topic of conversation that you and your therapist can agree to in order to respect your wishes without others knowing
What is your cancellation policy during COVID-19?
Per our Informed Consent, every second (or every other) "late-cancel" (canceled within 24 hours) or "no-show" will be charged your normal session fee. However, if the reason for your late-cancel/no-show for your appointment is due to being sick, your therapist may allow a pass or same-week rescheduling pending availability.
I have insurance. How does that work if you do not take insurance directly?
While we are not in-network with insurance companies, we do offer out-of-network reimbursement. Some of our clients choose to use out-of-network reimbursement options to help pay for their appointments. It is your insurance company's choice whether or not they will reimburse your telehealth sessions. Make sure to contact them directly for the most accurate information.
What are your In-Office Requirements during the COVID-19 Pandemic?
- A new Telehealth Waiver must be signed prior to your next telehealth session. If you plan to ever have a telehealth session or in the event it is mandatory, we encourage our clients to sign their Telehealth Permission Form as soon as possible. You can find it in your TheraNest Client Portal.
- Please practice the 6-feet Rule. Upon entering and exiting, your clinician will open the door, step back while you enter and then close the door. Keeping distanced between all parties at all times.
- We encourage you to use hand sanitizer or wash your hands upon entering the clinic and before/after using any utensils or tangible tools during session. We are encouraging our clients to bring their own writing utensils and notebooks to their sessions.
- Tissues--So, this is therapy. It is inevitable that you'll grab some tissue from time to time. If you do so, please make sure you are throwing your tissue into a garbage that has a plastic bag inside.
- No client or clinician will be allowed in the office if they have been around someone else who has been sick with COVID-19 in the past 2 weeks.
- No client or clinician will be allowed in the office if they have any signs of sickness within 1 week of their session including: fever, sore throat, cough, loss of smell or taste, or shortness of breath.
- No client or clinician will be allowed to stay in the office if the aforementioned symptoms arise within session.
- We ask that only the clinician use the computer and/or whiteboard at this time.
- Your clinician will try their best not to schedule 2 back-to-back in-office sessions; however, it may be inevitable that you enter the space with another client in the office. Please be respectful but distanced from one another in passing. And please feel free to acknowledge one another with a smile or a greeting. It has been a very difficult road for many of us and it is nice to feel seen!
If you have any comments, questions, or concerns please do not hesitate to contact Miche'l Moore, Clinic Director and Owner, at 262-649-3297.
Thank You!
Your EVOLVEwithin Team
CURRENT CLIENT THERANEST LOGIN: CLICK HERE
