Updated 9-25-2020
HOURS OF OPERATION ARE BACK TO NORMAL.
UPDATES
Since we are feeling safe and healthy here at EVOLVEwithin we have returned in-office sessions. We are taking precautions to best protect the health of our staff and our clients including social distancing precautions during and between sessions. We are asking all clients to wash hands or use hand sanitizer upon arrival and wear face masks during sessions. Additionally, we are also continuing our work with those clients who prefer telehealth sessions. Below you will find most of questions answered:
If I choose to do Telehealth (video or phone sessions) now, will it be available to me in the future?
Yes
If I choose to do in-office sessions, will Telehealth sessions be available to me in the future?
Yes
How do I use Telehealth with my therapist at EVOLVEwithin?
How do I know if I am qualified to be In-Office?
There will be some exceptions to the encouragement to do telehealth. For example, if your clinician determines any of the following are applicable, you may be given permission to attend In-Office sessions:
A new Telehealth waiver must be signed prior to your next Telehealth session. If you plan to ever have a Telehealth session or in the event it is mandatory, we encourage our clients to sign their Telehealth Permission Form asap. You can find it in your TheraNest Client Portal by clicking HERE.
How do I best protect my own health records/confidentiality at home/away from the office?
MUST SIGN A WAIVER TO DO SESSIONS IN-OFFICE STARTING 6/22/2020 - Which will be sent electronically to avoid reusing utensils and clip boards.
Per our Informed Consent, every second (or every other) "late-cancel" (canceled within 24 hours) or "no-show" will be charged. However, if the reason for your late-cancel/no-show for your In-Office appointment is due to being sick, we will allow a pass or a same-week rescheduling pending availability until the pandemic has been lifted here in Wisconsin.
I have Insurance, how does that work if you do not take Insurance directly?
We offer Insurance Out-Of-Network-Reimbursement. Some of our clients choose to use the Insurance Out-Of-Network-Reimbursement options to help pay for their appointments. It is your insurance company's choice on whether or not they will reimburse your Telehealth sessions. Make sure to contact them directly for accurate information.
Thank You!
Your EVOLVEwithin Team
If you have any comments, questions, or concerns please do not hesitate to contact Miche'l Moore, Clinic Director and Owner at 262-649-3297
If I choose to do Telehealth (video or phone sessions) now, will it be available to me in the future?
Yes
If I choose to do in-office sessions, will Telehealth sessions be available to me in the future?
Yes
How do I use Telehealth with my therapist at EVOLVEwithin?
- You can use any device that allows for video chats: smart phone, computer, laptop, ipad, etc
- You will be given a unique link for you appointments
- Doxy.me
- You are given your unique login link for doxy.me in your Telehealth Permission Form (via your TheraNest Client Portal.) You then wait in the "waiting room" until your therapist invites you into your scheduled appointment
- TheraNest
- If Doxy.me is not working properly, the backup software we will be using is TheraNest. You will be sent a specific link unique to each session. It will be sent to you via your TheraNest Client Portal.
- Phone Call
- If your therapist feels that progress can still be accomplished via phone sessions, this option is available.
- Doxy.me
How do I know if I am qualified to be In-Office?
There will be some exceptions to the encouragement to do telehealth. For example, if your clinician determines any of the following are applicable, you may be given permission to attend In-Office sessions:
- A client has an unhealthy or abusive home-life
- A client is currently struggling with suicidality
- A parent-client is unable to keep their children out of their space during sessions.
- A client is on the spectrum for Autism and requests In-Office sessions
- If you feel you would prefer In-Office sessions for any reason not mentioned above, please contact your therapist directly for a request and the clinic director will make the final decision
A new Telehealth waiver must be signed prior to your next Telehealth session. If you plan to ever have a Telehealth session or in the event it is mandatory, we encourage our clients to sign their Telehealth Permission Form asap. You can find it in your TheraNest Client Portal by clicking HERE.
How do I best protect my own health records/confidentiality at home/away from the office?
- Your therapist and yourself are using a HIPAA compliant software (Both doxy.me and TheraNest are HIPAA compliant)
- Find a space that is closed and away from others (a bedroom/car/basement/back office/garage/etc)
- Put something on the opposite side of the door (not in the same room as you), such as a fan or a radio
- Wear headphones
- Communicate with your family/loved ones that you need privacy for a set amount of time, they do not need to know why
- If you have a family member/loved one who may enter your space and you wish for session to pause or end, please create a code-word/phrase/topic of conversation that you and your therapist can agree to in order to respect your wishes without others knowing.
MUST SIGN A WAIVER TO DO SESSIONS IN-OFFICE STARTING 6/22/2020 - Which will be sent electronically to avoid reusing utensils and clip boards.
- Please practice the 6-feet rule. Upon entering and exiting, your clinician will open the door, step back while you enter and then close the door. Keeping distanced between all parties at all times.
- We encourage you to use hand sanitizer or wash your hands upon entering the clinic and before/after using any utensils or tangible tools during session. We are encouraging our clients to bring their own writing utensils and notebooks to session.
- Tissues; so, this is therapy, it is inevitable that you'll grab some tissue from time to time; please make sure you are throwing your tissue into a garbage that has a plastic bag inside.
- No client or clinician will be allowed in the office if they have been around someone else who has been sick with COVID-19 in the past 2 weeks
- No client or clinician will be allowed in the office if they have signs of sickness within 1 week of their session including: fever, sore throat, cough, loss of smell or taste, shortness of breath
- No client or clinician will be allowed to stay in the office if the aforementioned symptoms arise within session
- Though we are concerned about coughing and sneezing, we do ask that you be mindful of any other behaviors or gestures that may suggest a concern for spreading germs such as excited laughter, yelling, deep breathing, etc. If any of these behaviors are something you think will be likely you will partake in, we ask that you bring and wear a mask.
- The coffee machine will remain out-of-order at this time. Please remember to bring something for yourself to drink.
- We ask that only the clinician use the computer and whiteboard at this time.
- Your clinician will try their best not to schedule 2 back to back In-Office sessions, however, it may be inevitable that you may be entering the space with another client in the office. Please be respectful but distanced from one another in passing. And please feel free to acknowledge one another with a smile or a greeting. It has been a very difficult road for many of us and it is nice to feel seen.
- Please know that door knobs are the germiest (if that's a word), so please wash your hands, use hand sanitizer or wear plastic gloves upon entering/exiting the clinic. We encourage you to have your own hand sanitizer in a purse or car to use before/after sessions. Our bathroom also has antibacterial soap if you'd like to wash your hands upon entering/exiting as well.
Per our Informed Consent, every second (or every other) "late-cancel" (canceled within 24 hours) or "no-show" will be charged. However, if the reason for your late-cancel/no-show for your In-Office appointment is due to being sick, we will allow a pass or a same-week rescheduling pending availability until the pandemic has been lifted here in Wisconsin.
I have Insurance, how does that work if you do not take Insurance directly?
We offer Insurance Out-Of-Network-Reimbursement. Some of our clients choose to use the Insurance Out-Of-Network-Reimbursement options to help pay for their appointments. It is your insurance company's choice on whether or not they will reimburse your Telehealth sessions. Make sure to contact them directly for accurate information.
Thank You!
Your EVOLVEwithin Team
If you have any comments, questions, or concerns please do not hesitate to contact Miche'l Moore, Clinic Director and Owner at 262-649-3297
CURRENT CLIENT THERANEST LOGIN LINK CLICK HERE
